Refund policy

Return & Refund Policy

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, items must be unused, uninstalled, uncut, and in their original condition and packaging.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been cut, modified, installed, used, or damaged after delivery

• Custom-cut or made-to-order products

• Items returned without their original packaging when the packaging is necessary to protect the product

• Clearance or final-sale items, when clearly marked as such

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to an error by AZ Glass Supply.

Original shipping charges are non-refundable unless the return is due to an error by AZ Glass Supply.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive an incorrect, defective, or damaged item, please contact us as soon as possible so we can review the issue and help resolve it.

Please keep the product and original packaging until the issue has been resolved.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–7 business days for us to process an approved refund. Your bank or credit card company may require additional time for the refund to appear.

Return Authorization

Please contact AZ Glass Supply before sending a return so we can provide return instructions. Items returned without prior authorization may experience processing delays.